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I bought a Sentry Safe and it does not work properly. It can be made to function with new batteries every month but the use of the safe is keeping possessions and documents safe for years, not hours! I called Call the SentrySafe Customer Care Line: 1-800-828-1438 and...
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2.0
I didn't like
  • Refuse to honor the warantee
  • Are selling defective products
#1123848
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Contacted Sentry Customer Care/Service. Installed new batteries as specified by them. Taken through removal of keypad, checking wire connections, using mallet to tap pressure points as instructed. Nothing worked. Finally instructed to call lock smith as there was...
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1.0
I didn't like
  • Poorly designed and manufactured product
  • Customer service
  • No warranty for factory defects after one year
#1080479
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Sentry Safe - Should be called Sentry Unsafe
Sentry Safe - Should be called Sentry Unsafe
Cheap blow molded construction fall apart at the hinge. Hinge is deigned so that a molded peg on each side of the lid snap fits into two holes molded into the base unit. There is no hard material inside the blow molded plastic pegs so the heavy top lid is supported by...
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1.0
I liked
  • Made in usa
  • Size and heft
I didn't like
  • Not accurate to call it a safe
  • Poorly designed and manufactured product
  • Top can be popped off with screwdriver or pry bar
#1017337
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Sentry Safes Sf205Cv Safe Review

Sentry Safe
#990123
3.2
Details
Where can i buy a key to my safe. .
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Sentry Safe Ef4738e Safe Review

Sentry Safe
#956046
1.0
Details
Bought a sentry safe model # EF4738E. Handle snapped off, luckily door open, need new handle. Sentry says no longer available. Lot of money for scrap metal, any handles out there!!!!!!???!!!!!!
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Sentry Safe Customer Care Review

Sentry Safe
#918717
1.3
Details
Mail the notarized document to Sentry Safe cannot upload any information on their website waited hours on hold on their 800 number what a joke
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Delivery Service Review

Sentry Safe
#903117
1.0
Details
I ordered keys for my safe and have still not received them. It has been a month now, I have emailed and have not received a response. I have called with a busy signal and then proceeded to call the Mexico line as a last resort with being put on hold for hours. This is the worst customer service from a company I have ever not received. (I cant get ahold of anyone!!!!)
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I've been having problems opening my new safe. I punch in the code, hear the solinoid engage and turn the handle but the handle won't move, even when inserting the key. After researching several forums, I tried pounding around the door, but I also waited a few seconds...
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3.7
#997530
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Safe was a Xmas gift. I called the company with questions about the purchase date and itemizing the things being stored and reimbursement for them. She announced that nothing in the safe is covered. I asked her why it asked for the itemized list then. She told me they...
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Anonymous
Anonymous

***For fire rated safes only*** the company provides "some" coverage that goes above and beyond what your home owners or renters insurance covers. You do not pay a premium for...

#986527
Reply to reviews
pissed off just purchased item, put in 4 bran new AA alkaline batteries and smoke starts, batteries get hot and I even burned my fingers trying to take out the burning batteries. its saturday and there is no one to contact until monday morning. I have a useless 200...
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#970806
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I spent over an hour getting my Sentry safe open, now it won't close. I had it installed in my closet about a year ago and store my handgun in it. It is a rotary combination model. I have already removed it from the closet and plan now to replace it with something...
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#932521
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This company is the worst company I have ever dealt with in getting service. I have tried calling their customer service 3 different times. The first time I waited over 30 minutes, second time I waited over 25 minutes and the third I waited 15 minutes. It's like your...
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Anonymous
Anonymous

SentrySafe was sold to Master Lock in 2014 and they moved production to Mexico . They pretty much discontinued customer service, they didn't care about 400 American workers a...

1.0
I didn't like
  • Customer service
#931855
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I have brand new 1.23cf santry unit that I locked the unit and it would not open even with default pass code. I have tried over 10 time to reach customer support by phone different times and days with 1-800 # and direct line with no one to answers no matter how long...
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Anonymous
Anonymous

Before Sentry Safe was bought by Master Lock they had very good customer service. Master Locks CEO Mike Bauer moved production to Mexico and is only interested in getting you...

#927249
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Handicap, and could not get out to get a notarized statement. Very unhappy, have a safe I could not use. I would recommend dealing with another company. I had another safe that just quit working, key would not open it. Just a fool for dealing with these people...
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1.3
#924421
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