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Was on hold for two 30 minute sessions (the first time call was dropped) and tried the e-mail support request on their website - after a week I'm still waiting for a reply. Customer support is important to me, but obviously not to Sentry. Trashing this safe and...
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1.0
Neenach, California
I didn't like
  • Customer service
#889725
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Sentry Safe Customer Care Review

Don't buy it. Worst customer service. Oh let me fix it! No customer service at all. Just some machine keep u for hours over the phone! Just bought one and about to return cause nobody helped me with my problem...
1.0
Details
Customer service
Product or Service Quality
#884632
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Sentry Safe doesn't know what Customer Care is. They have none....just worthless promises. Here is what they e-mailed me over a week ago.... "Sentry Group is in receipt of your e-mail and will make every effort to respond in 3-5 business days." Well they have made...
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2.2
I didn't like
  • Poor customer service
  • Not responsive
#873280
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Boat Anchor would be a better use for this safe. Will not open with the combo. I called the company, email them and did not get any response after a couple of weeks.Sentry Safe would not call me back. I called back again and was put on terminal hold. Yes i changed the...
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#870889
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Purchased new Sentry Safe form Home Depot. Batteries generally last less than two weeks. Turned light off and turned sound off. NO CUSTOMER SERVICE. Buyer beware. Product is defective and NO CUSTOMER SERVICE. Now these people want at least 100+ words to describe...
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1.3
Highlands, North Carolina
I didn't like
  • Ate batteries every two weeks
#868616
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I will never buy a sentry product again or advise others to. I paid them $15.00 for a duplicate key for my safe- it probably cost them $2.00 tops to make and send- and there was postage due when my key arrived!!!! I had to pay again to get my key!! And they never...
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Anonymous
Anonymous

That's because they were purchase by Masterlock, layed off all the experience Customer Serivce Reps. Gave those job to people with no experience with the products and shipped...

#844396
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Fire Proof Safe Review

I can't get hold of these people , *** product with en even sorrier customer service. I've been trying for weeks to return a brand new defective safe, I guess I'm ll just chalk it up to "you get what you pay for" will never buy anything from this company agsin
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Fort Hood, Texas
#844223
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Purchased three years ago from Lowe's Home Improvement. Seemed okay at the time. We loaded it with the usual important paperwork. Now we're moving and opened it to go through everything and to clean out the old stuff. When we opened the door on the safe we found a...
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1.7
I didn't like
  • Poor construction
  • Lack of warranty on cast parts
#821981
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Sentry Safe Review

Unable to open safe. Changed batteries still not open. Heard to use rubber mallet and hammer around door. After several hours of panic finnally door opened. Will not put anything back in safe until positive it wont happen again. Useless piece of shite.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
#816823
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I will never buy another sentry safe this is a huge joke. I have called the 800 number years ago after I got my dial safe because as long as you was within 6 numbers of each number it would open. Today I called because I bought a cheap money box and it actually opens...
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1.0
#810828
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