Mark R Yqe

Safe will not open

Try to get service on how to get your safe with a dead batter open .... Everything needed requires lots of time. Tiring of the process. HELP...Find a safe that also takes a key....
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Preferred solution: Let the company propose a solution

User's recommendation: Find out when to replace batteries before they run dry.

Anonymous
map-marker Carrollton, Texas

Help I have the code. I need to verify how the correct direvtions

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I have a sentry safe with the combination lock. I dont remember the pattern to open the safe. Do I start first number after turning it a couple times to the right then towards the left passing the second number once and then to the right to the last number? I have not used this safe for 10 years. Thank you!a
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Anonymous
map-marker Calgary, Alberta

Disappointed in customer service

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Called for keys and code. Unable to assist as I lived in Canada. Required me to get a Notary to sign affidavit. If I lived in USA customer service said that in 15 minutes with $35.00 I would have my code. For another $35.00 I would have a key sent to me. If that's their corporate culture why bother transacting business in Canada. Explanation offered was totally unacceptable and the service clerk was not only unapologetic but smug. Save your money and listen to the reviews on the web about the lack of quality and service - they are true from my experience. Never again Sentry - Never!
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User's recommendation: Buy elsewhere!!!

Wayne N Tvw

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Verified Reviewer

Bad rust holes through the external walls of my A5882 Sentry Safe

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Bad rust holes through the external walls of my A5882 Sentry Safe
Bad rust holes through the external walls of my A5882 Sentry Safe - Image 2
Bad rust holes through the external walls of my A5882 Sentry Safe - Image 3
Bad rust holes through the external walls of my A5882 Sentry Safe - Image 4
Bad rust holes through the external walls of my A5882 Sentry Safe - Image 5
After moving my safe, I noticed that my safe had rusted on top, and sides of the safe. Upon contact with Sentry support this is their response. "Your model is a Fire Safe and is made of a water based concrete mixture that will release moisture over time and could be what caused the rusting." . How secure is that? There are holes on the top and sides of my safe at the rust spots.
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Pros:
  • Heavy
  • Able to secure it to the floor
  • Comes with a hanging file rack
Cons:
  • False sence of security
  • You get what you pay for nothing
  • Fire proof materials causes it to rust through within 10 yrs

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy a Sentry safe. This safe should last a lifetime. My lifetime , not it's.

Larry R Eiq

Rusting

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The outside of the safe is rusting. Obviously poor quality workmanship. From reviews it does not sound like the company will stand behind these issues or even answer the phone for that matter. Disappointing.
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Cons:
  • Fire proof materials causes it to rust through within 10 yrs
  • Poorly designed and manufactured product

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy a Sentry Safe

Anonymous
map-marker Covington, Georgia

Forgot combination

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It wouldn't let me put my card info in Now it won't me to get paper notarized when most business are closed. Been trying to speak to a live person and never can
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User's recommendation: Dont call call cause u not dont get to talk to anyone.

Sherrie A Odm

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Verified Reviewer

Not opening with new batteries

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3 sets batteries...putting in code green lights until last number. Beeps and red light and i dont get to put in correct last number. Waterproof and fireproof. Sentry safe never answered fringing phone.
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Pros:
  • Great safe
Cons:
  • Customer service after purchase of product

Preferred solution: Let the company propose a solution

User's recommendation: Think before you buy

Anonymous
map-marker Glendora, California

Inability to even communicate with company

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Sentry Safe - Inability to even communicate with company
The plastic handle on my Keep/Safe Sentry Safe basically just disintegrated. I wanted to see if I can purchase a replacement. However, the company has essentially insulated itself from any and all inquiries by assuring that their phone system blocks calls and their online form will not load or accept messages.
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Anonymous
map-marker Rochester, New York

I need combination and new keys

i need service for my sentry safe
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Anonymous
map-marker Rochester, New York

I need combination and new keys

lost key and forgot combination for safe s3410, AR201189
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Anonymous
map-marker Athens, Pennsylvania

I need combination and new keys

Lost the keys and combination
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User's recommendation: Good for the Security of valuables

James P Tgd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I need a replcement of my safe please

Sentry Safe - I need a replcement of my safe please
Sentry Safe - I need a replcement of my safe please - Image 2
Sentry Safe - I need a replcement of my safe please - Image 3
Sentry Safe - I need a replcement of my safe please - Image 4
We spend 30 minutes trying to open my safe with diferente combinations but we couldnt open it so they guy i speak too told me to debe you the Picture of the safe with the do ir open and you gusta were going to reseñas me a new safe with a new code so thanks and i will wait for my safe in 7 to 10 business days 10
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Loss:
$108

Preferred solution: Deliver product or service ordered

User's recommendation: That is a great place great people ver y friendly i recommended yo everyone

Robert D Cxy

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Verified Reviewer

I ordered a safe 70399**** on July 29 and I was told that it's coming from the vendor

I order a safe from Lowe's in bear delaware order number 70399**** on July 29 2020 and I was told from Lowe's that my safe was coming from the vendor and I payed for it could you please tell me what's going on thank you ,could you tell me when it's coming
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Loss:
$156

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Orlando, Florida

Lost combination

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Resolved. The combo was sent to me. Issued resolved
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Mauro C Ahl

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Verified Reviewer
| map-marker Houston, Texas

Key code

Hello I have seen to misplace my manual to get the factory rest code and I am trying to find my model number to submit to get a code. But the safe is pretty scratched due to age so I can’t seem to find it and can’t open my safe
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