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I recently purchased a Sentry Safe (Model #: SFW205TWC) from Home Depot. The day I purchased it, the door was inoperative. I attempted to call Sentry's customer service department on three separate occasions waiting each time 20 to 30 minutes without an answer. ...
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1.0
Santa Paula, California
#919005
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For the past 3 weeks, I've called the Sentry Safe customer service toll free number to no avail (at least 10 phone calls) and made 3 submissions on their website with no response (other than of an automated response indicating someone will be in contact with me). This...
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2.3
#913581
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Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out...
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1.0
I didn't like
  • Poor customer service
  • Customer service
#910803
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Delivery Service Review

Sentry Safe
#900830
1.0
Details
My husband has a safe with key and combination. He lost the key so now we can't open the safe. He ordered the key a month ago we recived an email stating key has been shipped first class mail. That was 10days ago still have yet to receive it. Customer service is a joke they never answer the phone. Like really has anyone recived what they paid for from this company.
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Sentry Safe Customer Care Review

Sentry Safe
#884632
1.0
Details
Don't buy it. Worst customer service. Oh let me fix it! No customer service at all. Just some machine keep u for hours over the phone! Just bought one and about to return cause nobody helped me with my problem...
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Customer service
Product or Service Quality

Fire Proof Safe Review

Sentry Safe
#844223
1.3
Details
I can't get hold of these people , *** product with en even sorrier customer service. I've been trying for weeks to return a brand new defective safe, I guess I'm ll just chalk it up to "you get what you pay for" will never buy anything from this company agsin
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Advertised vs Delivered
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Price Affordability
Product or Service Quality
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Sentry Safe Review

Sentry Safe
#816823
1.0
Details
Unable to open safe. Changed batteries still not open. Heard to use rubber mallet and hammer around door. After several hours of panic finnally door opened. Will not put anything back in safe until positive it wont happen again. Useless piece of shite.
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Worse service ever. I paid for a two key combo and I never received them. It's been 1 months already. I have been on hold 3 hours already to check on status and no one has answered. Every time I call no one ever answers the phone calls or the line is always busy. They...
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Anonymous
Anonymous

Now that its MasterLock things will only get worse. The customer service use to be located right at the factory in Rochester NY. Now manufacturing is in Mexico and customer se...

Anonymous
Noisydaddapumw

I sent $15.00 for a replacement key on June 17th, 2016. It is now August 21st, 2016 and I have no key yet! I have called numerous times and when I didn't get a busy signal, I ...

#901840
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Currently waiting on a reply I sent to them a month ago after spending $20 on lost combo that I've been waiting for 3 months for
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Anonymous
bunnyn

Why are you open seven days a week! Give your people time with their famlies!! Money is not what is all about!! I guess if you are RICH! That is all that matters!! How about t...

#898492
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Resolved

wish i'd read this before buying Sentry, never again. i'm in month two of trying to get replacement keys--and yes, they charged my credit card for this over six weeks ago! on hold (again) currently 35 minutes and counting, and getting VERY annoyed by their automated...
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h.kitchener
h.kitchener

Dispute the charge with your card issuer. Reason is failure to deliver merchandise as promised and billed. Better do it soon as there is a time limit on disputes.

#893317
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I just bought a safe SF205CV. I can't open it. Called customer service several time. They put me on hold for more than a hour and never answer the phone. I would probably be on hold if I had not hung up after 80 minutes on hold. I still can't use my safe after 2 weeks...
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I didn't like
  • Customer service
#891003
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Was on hold for two 30 minute sessions (the first time call was dropped) and tried the e-mail support request on their website - after a week I'm still waiting for a reply. Customer support is important to me, but obviously not to Sentry. Trashing this safe and...
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1.0
Neenach, California
I didn't like
  • Customer service
#889725
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Sentry Safe doesn't know what Customer Care is. They have none....just worthless promises. Here is what they e-mailed me over a week ago.... "Sentry Group is in receipt of your e-mail and will make every effort to respond in 3-5 business days." Well they have made...
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2.2
I didn't like
  • Customer service
  • Not responsive
#873280
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Boat Anchor would be a better use for this safe. Will not open with the combo. I called the company, email them and did not get any response after a couple of weeks.Sentry Safe would not call me back. I called back again and was put on terminal hold. Yes i changed the...
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#870889
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