State: Illinois Clear all filters (3 of 102 reviews match)
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I have brand new 1.23cf santry unit that I locked the unit and it would not open even with default pass code. I have tried over 10 time to reach customer support by phone different times and days with 1-800 # and direct line with no one to answers no matter how long...
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Anonymous
Anonymous

Before Sentry Safe was bought by Master Lock they had very good customer service. Master Locks CEO Mike Bauer moved production to Mexico and is only interested in getting you...

#927249
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Confusing product codes- mine is CSW 5840. Electronic Big Bolt fire Safe. I read several bad product reviews here and still bought because I figured Costco would not offer bad products. Safe arrived as scheduled. I did as instructed and had a "green" response when I...
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Anonymous
Anonymous

The CSW is not a "Big Bolt Safe". Did you try the to change a different set of batteries or were you good with the ones that you took out of your remote?

#385766
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I just read the previous review for Sentry Safes' Customer Service...I can see why your pissed. As I type this, I've been waiting in excess of 20 minutes on hold with Customer Service. I hope I don't experience the same treatment...but I'm on my way. In...
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Anonymous
Anonymous

I received excellent customer service on a flawed safe. They offered, and sent a replacement, but it was locked when it go here and the keys were inside. Now what?

Anonymous
Carmela Addona

I am a proud owner of a Sentry Safe but notice mold (forms spores) inside the safe which is in my garage when shut. If I leave it open I notice nothing. Is this a serious issu...

#114105
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