State: North Carolina Clear all filters (7 of 102 reviews match)
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Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out...
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1.0
I didn't like
  • Customer service
#910803
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Purchased new Sentry Safe form Home Depot. Batteries generally last less than two weeks. Turned light off and turned sound off. NO CUSTOMER SERVICE. Buyer beware. Product is defective and NO CUSTOMER SERVICE. Now these people want at least 100+ words to describe...
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1.3
Highlands, North Carolina
I didn't like
  • Ate batteries every two weeks
#868616
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I will never buy a sentry product again or advise others to. I paid them $15.00 for a duplicate key for my safe- it probably cost them $2.00 tops to make and send- and there was postage due when my key arrived!!!! I had to pay again to get my key!! And they never...
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Anonymous
Anonymous

That's because they were purchase by Masterlock, layed off all the experience Customer Serivce Reps. Gave those job to people with no experience with the products and shipped...

#844396
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Purchased three years ago from Lowe's Home Improvement. Seemed okay at the time. We loaded it with the usual important paperwork. Now we're moving and opened it to go through everything and to clean out the old stuff. When we opened the door on the safe we found a...
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1.7
I didn't like
  • Poor construction
  • Lack of warranty on cast parts
#821981
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Recently I purchased a Sentry Gun Safe that holds 24 guns. Same arrived quickly and was installed according to instructions. The door does not shut easy and acts as in a bind from the bottom portion. You have to push on the bottom of the door to get it to close...
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#223627
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Ordered the Executive Model 24 Gun Safe for around $850.00 on sale. The safe arrived in a timely fashion and was installed according to instructions on a level floor. The rug carpet inside the safe was glued to cheap particle board and was coming undone in several...
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Anonymous
WOW

We bought a Sentry safe several years ago. It was said to be a premium model with a key and an electronic keypad to open the safe door. However, getting the safe open was spor...

#220844
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I accidentally lock the combination to my dsfe, in my safe. I went through the steps to get the combination to it. I had to make 6 phone calls because their phone system kept dropping my calls. I spent a total of 142 minutes on hold (15- 25 minutes a pop) and spoke to...
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Anonymous
Jennifer

I am not sure what your problem was and why you had to speak to 6 different people. I forgot my combination to a safe that I have owned for 15 years...made one phone call and...

#113427
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