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I have recently purchased a Sentry Safe online from Officeworks, Australia. I live in Melbourne, Australia. The safe was delivered to my apartment on 10th September. Since I was getting my apartment renovated, I did not have a chance to try out the safe till three days...
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2.8
I liked
  • Look and idea of what it could do
I didn't like
  • Customer service
#1355039
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Sentry Safe - Sentry is a Joke

Bought commercial sentry safe lost combination paid to have a new one emailed and stored on their site. Since purchase have moved and have new email address no way to access username or forgotten user name customer service is worthless and rude.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1294602
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Sentry Safe - My safe had dents

(Sentury safe model: SFW082ET) dented in on the right top corner Carton was undamaged
#1257507
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I purchased my Sentry safe 10 months ago. The handle just swings back and forth. This is the 3rd safe in 13 years I have bought for my office. I called customer service and they told me my safe was 13 years old. I told them how could that be. They said Sam's club must...
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Anonymous
Anonymous

Sentry doesnt care when you bought the safe. They do not keep parts in stock to repair any unit they sell. They want to offer you a discount on buying a new unit. I have a gun...

h.kitchener
h.kitchener

Blame Walmart/Sam's Club, not Sentry safe.

1.0
#1250058
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POS - bought at Costco (should have been a clue there). Unpacked, followed instructions and the thing actually worked... for a few minutes. Called customer support and told them it was locked and wouldn't open - fortunately we had not put anything in it yet. After some...
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#1239528
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Bought a safe 3-4 years ago. The handle is not working we have the right code, the batteries are full. Have to pay 25 ++ because THEIR safe broke. Our passeports are in the safe we are leaving on May 1st. Not sure their 25$ key will get here before. WORST people I have...
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1.0
#1237630
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My son purchased a safe for my for my birthday three weeks ago. I just received this gift and there were no keys in the box. I registered the safe on line and requested new keys. They say I have to pay 25.00 for new keys because the safe was purchased more than three...
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Anonymous
allthelols

Sounds more like you’re the moron who didn’t have the receipt. Stay away from small objects, you obviously can’t be trusted with them.

h.kitchener
h.kitchener

They charge for keys because people lose them and then claim they never got them or only one, etc. However, $25 does seem rather exorbitant. There are other brands of safes ou...

1.6
I didn't like
  • Customer service after purchase of product
#1221905
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My sentry safe did the same thing. I too lost valuable papers and was forced to bring $11,000 worth of moldy money to my bank. I will never buy a sentry product again. Before I hear again what could have been. I kept the safe in my room on the upper floor of a humidity...
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1.0
I didn't like
  • Bought the safe at home depotthey would not take it back
#1159515
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Sentry Safe - An inferior product...

SentrySafe is mass producing inferior products mainly for profit, they feed on the publics need for security of personal records and items. Customer service is no help at if you can actually reach someone, all buyers beaware!!!
#1151237
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I bought a Sentry Safe and it does not work properly. It can be made to function with new batteries every month but the use of the safe is keeping possessions and documents safe for years, not hours! I called Call the SentrySafe Customer Care Line: 1-800-828-1438 and...
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Anonymous
Laom

No no no. You should be ashamed of yourself. A grown adult acting the way you act toward representatives who are only doing as they’re told, on top of being uncooperative and ...

2.0
I didn't like
  • Are selling defective products
  • Refuse to honor the warantee
#1123848
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