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Sentry Safe - Top hinge unhinged
Sentry safe hinge weld rusted and now the hinge is completely detached As the picture shows, the rust originated from the weld. This is definitely not a quality product
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Company wrote 0 private or public responses to the review from Oct 31.
1.9
#1391558
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Sentry Safe - Key Order not received yet.

I needed a override key for my Sentry Safe, order the key almost 2 weeks ago and still have not received it in the mail. I thought it would be faster service considering that I explain to the customer service representative that it was urgent that I get into the safe meeting important documents and other teas that were locked in the safe. I work for a security company and it's imperative that we used to save on a daily basis. Problem still not resolved after almost two weeks.
Company wrote 0 public responses to the review from Oct 17.
3.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1384000
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I have recently purchased a Sentry Safe online from Officeworks, Australia. I live in Melbourne, Australia. The safe was delivered to my apartment on 10th September. Since I was getting my apartment renovated, I did not have a chance to try out the safe till three days...
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Company wrote 0 private or public responses to the review from Sep 13.
2.8
I liked
  • Look and idea of what it could do
I didn't like
  • Customer service
#1355039
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Sentry Safe - Sentry is a Joke

Bought commercial sentry safe lost combination paid to have a new one emailed and stored on their site. Since purchase have moved and have new email address no way to access username or forgotten user name customer service is worthless and rude.
Company wrote 0 private or public responses to the review from Jul 03.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1294602
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Sentry Safe - My safe had dents

(Sentury safe model: SFW082ET) dented in on the right top corner Carton was undamaged
Company wrote 0 public responses to the review from May 16.
#1257507
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I purchased my Sentry safe 10 months ago. The handle just swings back and forth. This is the 3rd safe in 13 years I have bought for my office. I called customer service and they told me my safe was 13 years old. I told them how could that be. They said Sam's club must...
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Company wrote 0 private or public responses to the review from May 07.
Anonymous
Anonymous

Sentry doesnt care when you bought the safe. They do not keep parts in stock to repair any unit they sell. They want to offer you a discount on buying a new unit. I have a gun...

h.kitchener
h.kitchener

Blame Walmart/Sam's Club, not Sentry safe.

1.0
#1250058
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POS - bought at Costco (should have been a clue there). Unpacked, followed instructions and the thing actually worked... for a few minutes. Called customer support and told them it was locked and wouldn't open - fortunately we had not put anything in it yet. After some...
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Company wrote 0 public responses to the review from Apr 23.
#1239528
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Bought a safe 3-4 years ago. The handle is not working we have the right code, the batteries are full. Have to pay 25 ++ because THEIR safe broke. Our passeports are in the safe we are leaving on May 1st. Not sure their 25$ key will get here before. WORST people I have...
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Company wrote 0 private or public responses to the review from Apr 20.
1.0
#1237630
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My son purchased a safe for my for my birthday three weeks ago. I just received this gift and there were no keys in the box. I registered the safe on line and requested new keys. They say I have to pay 25.00 for new keys because the safe was purchased more than three...
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Company wrote 0 private or public responses to the review from Mar 29.
Anonymous
allthelols

Sounds more like you’re the moron who didn’t have the receipt. Stay away from small objects, you obviously can’t be trusted with them.

h.kitchener
h.kitchener

They charge for keys because people lose them and then claim they never got them or only one, etc. However, $25 does seem rather exorbitant. There are other brands of safes ou...

1.6
I didn't like
  • Customer service after purchase of product
#1221905
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My sentry safe did the same thing. I too lost valuable papers and was forced to bring $11,000 worth of moldy money to my bank. I will never buy a sentry product again. Before I hear again what could have been. I kept the safe in my room on the upper floor of a humidity...
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Company wrote 0 private or public responses to the review from Dec 31, 2017.
1.0
I didn't like
  • Bought the safe at home depotthey would not take it back
#1159515
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