Sentry Safe - Sentry is a Joke
Bought commercial sentry safe lost combination paid to have a new one emailed and stored on their site. Since purchase have moved and have new email address no way to access username or forgotten user name customer service is worthless and rude.
Sentry Safe - My safe had dents
(Sentury safe model: SFW082ET) dented in on the right top corner Carton was undamaged
I purchased my Sentry safe 10 months ago. The handle just swings back and forth. This is the 3rd safe in 13 years I have bought for my office. I called customer service and they told me my safe was 13 years old. I told them how could that be. They said Sam's club must...Read more
POS - bought at Costco (should have been a clue there). Unpacked, followed instructions and the thing actually worked... for a few minutes. Called customer support and told them it was locked and wouldn't open - fortunately we had not put anything in it yet. After some...Read more
Bought a safe 3-4 years ago. The handle is not working we have the right code, the batteries are full. Have to pay 25 ++ because THEIR safe broke. Our passeports are in the safe we are leaving on May 1st. Not sure their 25$ key will get here before. WORST people I have...Read more
My son purchased a safe for my for my birthday three weeks ago. I just received this gift and there were no keys in the box. I registered the safe on line and requested new keys. They say I have to pay 25.00 for new keys because the safe was purchased more than three...Read more
My sentry safe did the same thing. I too lost valuable papers and was forced to bring $11,000 worth of moldy money to my bank. I will never buy a sentry product again. Before I hear again what could have been. I kept the safe in my room on the upper floor of a humidity...Read more
I didn't like
- Bought the safe at home depotthey would not take it back
Sentry Safe - An inferior product...
SentrySafe is mass producing inferior products mainly for profit, they feed on the publics need for security of personal records and items. Customer service is no help at if you can actually reach someone, all buyers beaware!!!
I bought a Sentry Safe and it does not work properly. It can be made to function with new batteries every month but the use of the safe is keeping possessions and documents safe for years, not hours! I called Call the SentrySafe Customer Care Line: 1-800-828-1438 and...Read more
I didn't like
- Are selling defective products
- Refuse to honor the warantee
Contacted Sentry Customer Care/Service. Installed new batteries as specified by them. Taken through removal of keypad, checking wire connections, using mallet to tap pressure points as instructed. Nothing worked. Finally instructed to call lock smith as there was...Read more
I didn't like
- Poorly designed and manufactured product
- Customer service
- No warranty for factory defects after one year
Do you have something to say about Sentry Safe? What happened? What can we help you with?