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I purchased a Sentry Safe from Costco last year. I use it to store some gold coins but more importantly for important papers. Shortly afterward I noticed that mold and fungus was growing on my papers. I emailed Sentry Safe and was told to dry out the safe 1) leave the...
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42 comments
Anonymous
#1751474

I have the same problem is it only sentry

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Review
#322039 Review #322039 is a subjective opinion of poster.

Sentry Safe in Peoria City, Illinois - Documents ruined

1.0
Details
The safe is wet inside. All documents have mold in them. Terrible. I will never put the ad back in the safe. Big heavy waste of money!
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Review
#1689670 Review #1689670 is a subjective opinion of poster.
Cons
  • Poorly designed and manufactured product
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • major design flaw

Mold from Sentry Safe

1.0
Details
I have been dealing with moldy problem with our safe. I leave it open twice a month and it still gets mold spores on my passport paper work and document and my jewelry, pearls etc... I have put rice to help but I will never fix the smell on my documents and pearls.
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Review
#1671306 Review #1671306 is a subjective opinion of poster.
Cons
  • Mold in the safe
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Should have been given something to avoid mold

Sentry Safe in Mckinney, Texas - Bout a new safe at Costco. What a disaster

1.0
Details
Sentry Safe - Bout a new safe at Costco. What a disaster
Yesterday I discovered the same problem that hundreds of others have had (thick Yellow mold on everything in my safe) with my sentry safe. Now I have a huge mess. I have two other safes before the sentry safe and they both still work fine and I have never have any problems with them. There is a problem with Sentry safe construction. What I have discovered is behind the plastic cap on the back side of the door there is an area that breeds the mold. I believe that by the time these safes come from the factory to the warehouse, to the consumer mold is already growing in the area I described. It then takes a while for it to permeate the rest of the safe.
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Review
#1617183 Review #1617183 is a subjective opinion of poster.
Cons
  • Mold in the safe
  • Are selling defective products

Sentry Safe in Saint Cloud, Florida - Worst purchase ever

1.0
Details
Bought 2 safes and both have the same problem. I threw out my 1st one because it stopped working changed batteries and had a locksmith open it and had to throw it out. The 2nd one had the same problem it was a mistake to buy another one. the handle is locked and won't move. The code does not allow the silver notches won't open. Don't buy,,, too many problems customer service doesn't help.
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Review
#1611924 Review #1611924 is a subjective opinion of poster.
Service
Sentry Safe Safe
Cons
  • Cannot be opened at the mercy of the company or locksmith
  • Refuse to honor the warantee
  • Bought the safe at home depotthey would not take it back
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund
Tags
  • Mold Mildew Safe Sentury

Sentry Safe in Universal City, Texas - Lost combination

Combination was retrieved via 37 bux. Thanks Courtney!
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Review
#1591618 Review #1591618 is a subjective opinion of poster.
Reason of review
Good customer service

DO NOT BUY A SENTRY SAFE--JUNK, JUNK, JUNK!

1.4
Details
DO NOT BUY A SENTRY SAFE. Bought their safe because their motto is "a lifetime safe". Unfortunately that is a huge lie! We simply opened the door and the door fell completely off the safe. Two 3/4" bolts go into the frame on the side of the door you can see but on the side you can't see the entire door is held on with only 4 rivets the size of a pencil lead.....what a manufacturing joke! We had the safe less than 8 years stored in a clean dry bedroom and Sentry will not repair or replace this huge pile of crap with no door. DO NOT BUY SENTRY.
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Review
#1582460 Review #1582460 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Replace defective safe

Another Sentry Safe Disaster

I join the chorus of dissatisfied Sentry Safe (OA3817) purchasers. I have had water damage to documents. When I called Sentry to complain they reinforced the notion of airing the safe out regularly; leaving the door open etc.. I bought a safe to keep my documents locked up and secure. I have had it with babysitting this Sentry safe. I will do diligent research before purchasing another. It will be left out for garbage collection.
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Review
#1493006 Review #1493006 is a subjective opinion of poster.
This safe has had a problem since I purchased it. It must have had some interior moisture. All my jewelry is corroding, some is green, and it all smells. All my important papers also smell musty. I would not recommend this to anyone.
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1 comment
BareOtter539
#1729652

Yesterday I discovered the same problem (thick Yellow mold on everything in my safe) with my sentry safe. Now I have a huge mess.

I have two other safes before the sentry safe and they both still work fine and I have never have any problems with them. There is a problem with Sentry safe construction. What I have discovered is behind the plastic cap on the back side of the door there is an area that breeds the mold.

I believe that by the time these safes come from the factory to the warehouse, to the consumer mold is already growing in the area I described. It then takes a while for it to permeate the rest of the safe.

Review
#1448656 Review #1448656 is a subjective opinion of poster.
Service
Sentry Safe Safe
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution

Sentry Safe - Electonic safe will not open

All they can say is they are sorry they have nothing but trash
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Review
#1444691 Review #1444691 is a subjective opinion of poster.
Service
Sentry Safe Safe
Reason of review
Bad quality

Contact Sentry Safe Customer Service

Mailing Address:
6744, S Howell Ave
Oak Creek, WI 53207
USA
Phone:
(800) 828-1438
All Sentry Safe Contacts

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Details
Sentry Safe - Top hinge unhinged

Update by user Dec 01, 2018

Never got a reply from their customer service. Hard to believe the hinge would separate from the safe due to rust from the weld, but I guess you get what you pay for.

Ended up taking the safe to a landfill for disposal. Will not do business with this firm again.

Original review posted by user Oct 31, 2018

Sentry...
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Review
#1391558 Review #1391558 is a subjective opinion of poster.