I recently purchased a Sentry Safe (Model #: SFW205TWC) from Home Depot. The day I purchased it, the door was inoperative. I attempted to call Sentry's customer service department on three separate occasions waiting each time 20 to 30 minutes without an answer. ...Read more
Santa Paula, California
Sentry Safe Customer Care Review
Mail the notarized document to Sentry Safe cannot upload any information on their website waited hours on hold on their 800 number what a joke
For the past 3 weeks, I've called the Sentry Safe customer service toll free number to no avail (at least 10 phone calls) and made 3 submissions on their website with no response (other than of an automated response indicating someone will be in contact with me). This...Read more
Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out...Read more
Delivery Service Review
I ordered keys for my safe and have still not received them. It has been a month now, I have emailed and have not received a response. I have called with a busy signal and then proceeded to call the Mexico line as a last resort with being put on hold for hours. This is the worst customer service from a company I have ever not received. (I cant get ahold of anyone!!!!)
Worse service ever. I paid for a two key combo and I never received them. It's been 1 months already. I have been on hold 3 hours already to check on status and no one has answered. Every time I call no one ever answers the phone calls or the line is always busy. They...Read more
Delivery Service Review
My husband has a safe with key and combination. He lost the key so now we can't open the safe. He ordered the key a month ago we recived an email stating key has been shipped first class mail. That was 10days ago still have yet to receive it. Customer service is a joke they never answer the phone. Like really has anyone recived what they paid for from this company.
Currently waiting on a reply I sent to them a month ago after spending $20 on lost combo that I've been waiting for 3 months forRead more
wish i'd read this before buying Sentry, never again. i'm in month two of trying to get replacement keys--and yes, they charged my credit card for this over six weeks ago! on hold (again) currently 35 minutes and counting, and getting VERY annoyed by their automated...Read more
I just bought a safe SF205CV. I can't open it. Called customer service several time. They put me on hold for more than a hour and never answer the phone. I would probably be on hold if I had not hung up after 80 minutes on hold. I still can't use my safe after 2 weeks...Read more
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