Delivery Service Review
My husband has a safe with key and combination. He lost the key so now we can't open the safe. He ordered the key a month ago we recived an email stating key has been shipped first class mail. That was 10days ago still have yet to receive it. Customer service is a joke they never answer the phone. Like really has anyone recived what they paid for from this company.
Currently waiting on a reply I sent to them a month ago after spending $20 on lost combo that I've been waiting for 3 months forRead more
wish i'd read this before buying Sentry, never again. i'm in month two of trying to get replacement keys--and yes, they charged my credit card for this over six weeks ago! on hold (again) currently 35 minutes and counting, and getting VERY annoyed by their automated...Read more
I just bought a safe SF205CV. I can't open it. Called customer service several time. They put me on hold for more than a hour and never answer the phone. I would probably be on hold if I had not hung up after 80 minutes on hold. I still can't use my safe after 2 weeks...Read more
Was on hold for two 30 minute sessions (the first time call was dropped) and tried the e-mail support request on their website - after a week I'm still waiting for a reply. Customer support is important to me, but obviously not to Sentry. Trashing this safe and...Read more
I didn't like
- Customer service
Sentry Safe Customer Care Review
Don't buy it. Worst customer service. Oh let me fix it! No customer service at all. Just some machine keep u for hours over the phone! Just bought one and about to return cause nobody helped me with my problem...
Sentry Safe doesn't know what Customer Care is. They have none....just worthless promises. Here is what they e-mailed me over a week ago.... "Sentry Group is in receipt of your e-mail and will make every effort to respond in 3-5 business days." Well they have made...Read more
Boat Anchor would be a better use for this safe. Will not open with the combo. I called the company, email them and did not get any response after a couple of weeks.Sentry Safe would not call me back. I called back again and was put on terminal hold. Yes i changed the...Read more
Purchased new Sentry Safe form Home Depot. Batteries generally last less than two weeks. Turned light off and turned sound off. NO CUSTOMER SERVICE. Buyer beware. Product is defective and NO CUSTOMER SERVICE. Now these people want at least 100+ words to describe...Read more
Highlands, North Carolina
I didn't like
- Ate batteries every two weeks
I will never buy a sentry product again or advise others to. I paid them $15.00 for a duplicate key for my safe- it probably cost them $2.00 tops to make and send- and there was postage due when my key arrived!!!! I had to pay again to get my key!! And they never...Read more
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