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I recently purchased a Sentry Safe (Model #: SFW205TWC) from Home Depot. The day I purchased it, the door was inoperative. I attempted to call Sentry's customer service department on three separate occasions waiting each time 20 to 30 minutes without an answer. ...
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1.0
Santa Paula, California
#919005
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Sentry Safe Customer Care Review

Mail the notarized document to Sentry Safe cannot upload any information on their website waited hours on hold on their 800 number what a joke
1.3
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Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Website
#918717
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For the past 3 weeks, I've called the Sentry Safe customer service toll free number to no avail (at least 10 phone calls) and made 3 submissions on their website with no response (other than of an automated response indicating someone will be in contact with me). This...
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2.3
#913581
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Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out...
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1.0
I didn't like
  • Customer service
#910803
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Delivery Service Review

I ordered keys for my safe and have still not received them. It has been a month now, I have emailed and have not received a response. I have called with a busy signal and then proceeded to call the Mexico line as a last resort with being put on hold for hours. This is the worst customer service from a company I have ever not received. (I cant get ahold of anyone!!!!)
1.0
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Advertised vs Delivered
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
#903117
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Worse service ever. I paid for a two key combo and I never received them. It's been 1 months already. I have been on hold 3 hours already to check on status and no one has answered. Every time I call no one ever answers the phone calls or the line is always busy. They...
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Anonymous
Anonymous

Now that its MasterLock things will only get worse. The customer service use to be located right at the factory in Rochester NY. Now manufacturing is in Mexico and customer se...

Anonymous
Noisydaddapumw

I sent $15.00 for a replacement key on June 17th, 2016. It is now August 21st, 2016 and I have no key yet! I have called numerous times and when I didn't get a busy signal, I ...

#901840
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Delivery Service Review

My husband has a safe with key and combination. He lost the key so now we can't open the safe. He ordered the key a month ago we recived an email stating key has been shipped first class mail. That was 10days ago still have yet to receive it. Customer service is a joke they never answer the phone. Like really has anyone recived what they paid for from this company.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#900830
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Currently waiting on a reply I sent to them a month ago after spending $20 on lost combo that I've been waiting for 3 months for
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Anonymous
bunnyn

Why are you open seven days a week! Give your people time with their famlies!! Money is not what is all about!! I guess if you are RICH! That is all that matters!! How about t...

#898492
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wish i'd read this before buying Sentry, never again. i'm in month two of trying to get replacement keys--and yes, they charged my credit card for this over six weeks ago! on hold (again) currently 35 minutes and counting, and getting VERY annoyed by their automated...
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h.kitchener
h.kitchener

Dispute the charge with your card issuer. Reason is failure to deliver merchandise as promised and billed. Better do it soon as there is a time limit on disputes.

#893317
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I just bought a safe SF205CV. I can't open it. Called customer service several time. They put me on hold for more than a hour and never answer the phone. I would probably be on hold if I had not hung up after 80 minutes on hold. I still can't use my safe after 2 weeks...
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I didn't like
  • Poor customer service
#891003
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