filters
state:
Show
city:
Show
product:
Show
Purchased new Sentry Safe form Home Depot. Batteries generally last less than two weeks. Turned light off and turned sound off. NO CUSTOMER SERVICE. Buyer beware. Product is defective and NO CUSTOMER SERVICE. Now these people want at least 100+ words to describe...
Read more
1.3
Highlands, North Carolina
I didn't like
  • Ate batteries every two weeks
#868616
Reply to reviews
I will never buy a sentry product again or advise others to. I paid them $15.00 for a duplicate key for my safe- it probably cost them $2.00 tops to make and send- and there was postage due when my key arrived!!!! I had to pay again to get my key!! And they never...
Read more
Anonymous
Anonymous

That's because they were purchase by Masterlock, layed off all the experience Customer Serivce Reps. Gave those job to people with no experience with the products and shipped...

#844396
Reply to reviews
Purchased three years ago from Lowe's Home Improvement. Seemed okay at the time. We loaded it with the usual important paperwork. Now we're moving and opened it to go through everything and to clean out the old stuff. When we opened the door on the safe we found a...
Read more
1.7
I didn't like
  • Lack of warranty on cast parts
  • Poor construction
#821981
Reply to reviews
Sentry Safe - Simple Review #1455241961
1/1

Sentry Electronic Safe Review

Sentry Safe
#788439
3.3
Details
You can u lock this *** safe with $2 dollar in 5 seconds. Where's the recall??? Check out this insanity: http://thefunnybeaver.com/how-to-open-a-sentry-electronic-safe-in-less-than-5-seconds/ Thought I was joking about the two dollar industrial magnet? Right here! https://www.amazon.com/dp/B007OXE4OY/ref=cm_sw_r_sms_awd_WMtVwbDB68ZG7
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

SentrySafe Home Safe Review

Sentry Safe
#773830
1.3
Details
Numbers wore off the keypad in just over a year and I barely opened the safe twice a month. Their attitude was "sorry out of warrenty, use other numbers" I've not even opend the safe 24 times and thats meant to be acceptable!!!! Cheap ***!
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Sentry Safe Review

Sentry Safe
#762906
I had the same issue w my sentry safe as well. The bigger one. Weighs maybe 200lbs. The inside was covered in mold shortly after. And we live in a arid area (LAS vegas) where humidity isn't an issue. I've read online to simply order desiccant gel packs w indicator colors to dry out the safe. But something in the safe Def isn't right
Comment
Show

Sentry Safe Review

Sentry Safe
#680716
4.3
Details
My safe has worked great for over 2 years and if you want to prevent thieves lag it to tthe floor and have to opening side of the door close to a wall so no one can use a pry bar. People need to use some common sence
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
I will never buy another sentry safe this is a huge joke. I have called the 800 number years ago after I got my dial safe because as long as you was within 6 numbers of each number it would open. Today I called because I bought a cheap money box and it actually opens...
Read more
1.0
#810828
Reply to reviews
Went to Sentry safes online for a lost combination. Downloaded and fax a notarized proof of ownership. Waited three days for email that finally came verifying my request and asking me to call and make a payment for the combination. I called at 5:00pm knowing they close...
Read more
Anonymous
Anonymous

That's because they were purchase by Masterlock, layed off all the experience Customer Serivce Reps. Gave those job to people with no experience with the products and shipped...

#796146
Reply to reviews
We needed a replacement key for our safe. Went online, requested a key, paid for it and waited...and waited.....and waited. They claim to ship keys within 7 days. It's been over 3 weeks. Tried emailing also. Attempted to call Sentry Safe Customer Service 3 separate...
Read more
Anonymous
Anonymous

I agree ! I can't even get hold of them! Was on hold for 2 hours, finally gave up !

Anonymous
marsh

I totally agree.. The poorest customer service I ever had in my 66 years of living!! I will call better business bureau.. how do they get away with this poor customer service?...

2.0
I didn't like
  • Customer service
#793451
Reply to reviews
The CEO of Sentry Safe should be FIRED! My safe lost power last week and cannot get it to opened. When I call customer service number each day, all I get is there's system problems and they can't take my call. I have emailed customer service too. I cannot get a hold of...
Read more
Anonymous
Anonymous

Did you by any chance try and change the batteries?

#792742
Reply to reviews
I have an older sentry gun safe. Not sure of the model number but it has it has the Ol dial tumble. It's performance has been nothing short of stellar. Been reading the reviews and wetness and mold seems to be a common complaint. Folks it is not the safes fault. It's a...
Read more
Anonymous
KB

I also have a older, sentry 10 gun safe that is a full 1/8th thick and has 5 locking bolts. Looks like they have cheapened it up for the masses and I have to say if If I bough...

Anonymous
Anonymous

The old safes are better quality, were made better than the new ones. Sentry Safe was purchased by Masterlock several years ago. They layed off all the experience Customer S...

#788069
Reply to reviews
Had a safe was working fine untill 1 day my key wasent working and did not turn at all and i call costumer service and they are useless never gonna buy a safe like that they tell u to call lock smith wen they should be able to repair u guys suckk i fixed it my self and...
Read more
Anonymous
Anonymous

No wonder they were unable to assist you. I would imagine you would need a higher level of education to operate something as complex as a safe and clearly you did not fare so ...

1.0
#773707
Reply to reviews
I have a Sentry safe and it is probably 15 years old. It is VERY heavy, painted in a medium to light gray color, on big rollers. I have ALWAYS had the safe in climate-controlled area. The size of this safe is approximately 18" X 18" X 23". I use the safe regularly and...
Read more
2.0
I liked
  • It worked grate for 10 years
I didn't like
  • Customer service
  • No warranty cause weld on hinge 250lb safe rusted and fell off
#725615
Reply to reviews