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I've been having problems opening my new safe. I punch in the code, hear the solinoid engage and turn the handle but the handle won't move, even when inserting the key.

After researching several forums, I tried pounding around the door, but I also waited a few seconds after punching in the code. I realized that I have been too hasty in trying to turn the handle after entering the code! You have to wait until you hear the sustained beep and then turn the handle! I was trying to open it immediately after punching the code!

Works every time now! I hope this little tidbit helps someone else.

Note that the manual says once the LED lights green you have 4 seconds to turn the handle...so I would turn the handle immediately. Peeps, wait until the long beep before turning the handle!

Reason of review: Other issue.

Company wrote 0 public responses to the review from Jan 25, 2017.
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