Product: Sentry Safe Customer Care Clear all filters (0 of 14 reviews match)
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This company is the worst company I have ever dealt with in getting service. I have tried calling their customer service 3 different times. The first time I waited over 30 minutes, second time I waited over 25 minutes and the third I waited 15 minutes. It's like your...
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Anonymous
Anon

They didn’t discontinue customer service, they just contracted it out to 3rd parties that work out of run down call centers making minimum wage. What do you expect?

Anonymous
Anonymous

SentrySafe was sold to Master Lock in 2014 and they moved production to Mexico . They pretty much discontinued customer service, they didn't care about 400 American workers a...

1.0
Product
Sentry Safe Customer Care
I didn't like
  • Poor customer service
#931855
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I recently purchased a Sentry Safe (Model #: SFW205TWC) from Home Depot.The day I purchased it, the door was inoperative. I attempted to call Sentry's customer service department on three separate occasions waiting each time 20 to 30 minutes without an answer....
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1.0
Santa Paula, California
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Sentry Safe Customer Care
#919005
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Sentry Safe Customer Care Review

Mail the notarized document to Sentry Safe cannot upload any information on their website waited hours on hold on their 800 number what a joke
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Sentry Safe Customer Care
#918717
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For the past 3 weeks, I've called the Sentry Safe customer service toll free number to no avail (at least 10 phone calls) and made 3 submissions on their website with no response (other than of an automated response indicating someone will be in contact with me).This...
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2.3
Product
Sentry Safe Customer Care
#913581
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Greetings, I was going to buy the stw123gtc safe by Sentry Safe. I went online with a credit card; their web certificate had expired ~75 days prior! I went back a few days later, as I really wanted this model. They finally got the web cert issue resolved. So I fill out...
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1.0
Product
Sentry Safe Customer Care
I didn't like
  • Customer service
#910803
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wish i'd read this before buying Sentry, never again. i'm in month two of trying to get replacement keys--and yes, they charged my credit card for this over six weeks ago! on hold (again) currently 35 minutes and counting, and getting VERY annoyed by their automated...
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h.kitchener
h.kitchener

Dispute the charge with your card issuer. Reason is failure to deliver merchandise as promised and billed. Better do it soon as there is a time limit on disputes.

Product
Sentry Safe Customer Care
#893317
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Was on hold for two 30 minute sessions (the first time call was dropped) and tried the e-mail support request on their website - after a week I'm still waiting for a reply. Customer support is important to me, but obviously not to Sentry. Trashing this safe and...
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1.0
Neenach, California
Product
Sentry Safe Customer Care
I didn't like
  • Customer service
#889725
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Sentry Safe Customer Care Review

Don't buy it. Worst customer service. Oh let me fix it! No customer service at all. Just some machine keep u for hours over the phone! Just bought one and about to return cause nobody helped me with my problem...
1.0
Details
Customer service
Product or Service Quality
Product
Sentry Safe Customer Care
#884632
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Sentry Safe doesn't know what Customer Care is.They have none....just worthless promises. Here is what they e-mailed me over a week ago.... "Sentry Group is in receipt of your e-mail and will make every effort to respond in 3-5 business days." Well they have made no...
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2.2
Product
Sentry Safe Customer Care
I didn't like
  • Not responsive
  • Poor customer service
#873280
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Boat Anchor would be a better use for this safe. Will not open with the combo. I called the company, email them and did not get any response after a couple of weeks.Sentry Safe would not call me back. I called back again and was put on terminal hold. Yes i changed the...
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Product
Sentry Safe Customer Care
#870889
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