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1.6

My son purchased a safe for my for my birthday three weeks ago. I just received this gift and there were no keys in the box.

I registered the safe on line and requested new keys. They say I have to pay 25.00 for new keys because the safe was purchased more than three weeks ago. This is terrible service. I will never purchase from them again.

I tried speaking with management via phone and they were uncooperative . This is a sentry safe model c-9570**** and I feel the company should stand behind their products.

A new set of two keys cannot possible cost 25.00 to produce. New keys should be sent to me at no charge.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Deliver product or service ordered.

Sentry Safe Cons: Customer service after purchase of product.

Location: 6744 S Howell Ave, Oak Creek, WI 53154, USA

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Guest

Sounds more like youโ€™re the moron who didnโ€™t have the receipt. Stay away from small objects, you obviously canโ€™t be trusted with them.

Guest
reply icon Replying to comment of Guest-1456851

I had the receipt. they still would not send new keys because the reciept was 21 days old. pay attention.

Machele Imf

They charge for keys because people lose them and then claim they never got them or only one, etc. However, $25 does seem rather exorbitant.

There are other brands of safes out there, but you might want to try a local locksmith to see if they can help you. The keys for safes are not all that special a i suspect a good locksmith has the ability or experience to help you.

And, of course never buy a Sentry safe again. But, do try a good locksmith.

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